Web Hosting FAQ
Everything you need to know about hosting, domains, email and keeping your website online.
Web Hosting FAQ
ClickEx started in 2003 as a customer-service-focused web hosting company, and hosting is still at the heart of what we do. Here are answers to common hosting questions.
What type of hosting do I need?
Most small business websites run perfectly on <a href="/web/hosting/virtual-hosting-server/">virtual (shared or VPS) hosting</a>. Busy e-commerce stores and applications with heavy traffic benefit from a <a href="/web/hosting/dedicated-hosting-server/">dedicated server</a>. We will recommend the right plan based on your traffic and software.
Linux or Windows hosting — which should I choose?
Choose <a href="/web/hosting/linux-hosting-server/">Linux hosting</a> for PHP, WordPress, MySQL and most open-source software. Choose <a href="/web/hosting/windows-hosting-server/">Windows hosting</a> if your site uses ASP.NET or Microsoft SQL Server.
Is an SSL certificate included?
Yes. All hosting plans include a free SSL certificate so your site loads over HTTPS, shows the padlock in browsers and avoids "Not secure" warnings. Extended validation certificates are available for e-commerce.
Do you back up my website?
Yes. We take automatic daily backups stored off-site and can restore files, databases or a full account on request.
Can I get email with my domain name?
Yes. Professional email such as you@yourcompany.com is available with spam and virus filtering, webmail and phone sync. See <a href="/web/hosting/email-hosting-solutions/">email hosting</a> and <a href="/web/hosting/corporate-mailing-solutions/">corporate mailing solutions</a>.
Can you move my website from another host?
Yes, free of charge for most sites. We copy your files, databases and email, test everything on our servers and then switch your domain with little or no downtime.
What uptime do you guarantee?
Our hosting runs in secure data centers with redundant power and network connections, and we monitor servers 24/7. Our target uptime is 99.9%.
Do you offer reseller hosting?
Yes. Designers and agencies can host their clients under their own brand with our <a href="/web/hosting/reseller-hosting-services/">reseller hosting</a> plans.
What happens if my site gets hacked?
Contact us immediately. We will take the site offline if necessary, clean the infection, restore from a clean backup, patch the vulnerability and help you change passwords.
Our Web Process
Discovery
We learn your goals, audience and competitors before a single pixel is drawn.
Design
Wireframes and visual mockups you can review, comment on and approve.
Develop
Clean, responsive, search-friendly code on the platform that fits you.
Launch & Support
Testing, go-live, hosting and ongoing maintenance from one team.
Not sure where to start?
Tell us about your project — we reply within one business day. Or call 888-808-8212.
